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Frequently Asked Questions
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General Questions
Why the software takes up so little space on a disk?
Do you have a manual for the software?
So the CafeStation (server) is administered by your company & remote clients connect to it?
How can I know the smtp server, is it the same as the email address I have filled in the portion "From" from the report option?
If we purchase license for 10 workstations initially and later add more stations, what do we have to do?
If I purchase this application for use in my internet cafe, how quickly is it to request for upgrades/customizations? And are they chargeable?
What database are you using to store the client account information?
What if we install the software and then we need to format the HD of the machine it is on. Or want to move our server to a different machine, can we re-install, or is there something in the program to limit that?
How to backup configuration and data files?
How to restore data files from backup?
Network communication
How does CafeAgent communicate with CafeStation?
What about data transmission encoding?
What TCP/IP ports are used?
Misc
Requirements
Does the software require any extra DLL libraries, database interfaces, etc?
How much disk space do I need for storing daily reports and statistics?
What is the real memory usage of CafeAgent?
What operating system does program require?
What are the system requirements of CafeSuite?
Will Cafe Agent work on wireless networks?
I want to use imacs in my internet cafe; can i still use your program?
Do I need a server to run this or can it just run on a network?
Do I need a dedicated server? Or I can use the server to browse the internet?
Does it work on linux based internet server? Can I use a Linux PC acting as proxy and as a default gateway to the internet?
Do I need a router, dns, raduis servers to setup Cafesuite?
Security
Is it possible to turn CafeAgent off by clients?
How can I protect the rates I set from other staff which is not authorized to use it?
Features
Is it possible to disallow usage of inactive computers?
Is it possible to interface with external card readers/sources?
Does CafeSuite control printing as well?
Does this software stop the customer from being able to change any settings on the computer?
I have members who have a domain login, will these members have to log in twice?
Could we restrict what sites are visited, a sort of content control?
How many charging time ranges can it handle?
What's the maximum number of clients this application can control?
Can the Login screen be altered (skinned) to reflect our branding?
How many accounts can the software handle?
Troobleshooting
Why CafeAgent sometimes doesn't show the time over message while users play [game name]?
CafeStation cannot connect with some of the workstations. What's wrong?
When I start workstation CafeAgent does not start automatically?
Each time I try to create account it gives the message: 'There are no prepaid account rates defined yet. You should add appropriate rates before setting up accounts. Would you like to do it now?'. What shall I do?'.
I am getting the CafeAgent dialogue window without options of being able to log on as non members. What's wrong?
Modules
What is the System Policy Module?
Operation
What happens if a customer switches the computer off?
Client setup
How to configure CafeAgent?
How do I disable cafeagent in the workstation?
How can this program be removed temorarly only from a workstation? And how can it be put back?
How do you remove cafeagent from a workstation thats still on the network?
Is it possible to display time on the task bar so that the user does not have to double click the hour glass to see what time they have taken?
Configuration
When I added the workstation there was an arrow to display group, when I clicked there, there was only one choice DEFAULT, no other.
How do I configure for more than one concurrent administrator? For example, 2 employees managing the system in the shop?
Printing control
What are the requirements for print control module to work?
Which printers are supported?
My printer has its own network interface. Can print module work with it?
Can I use a different database server instead of MS Access?
CafeSuite print control module counts the number of printed pages incorrectly!
How to install CafeSuite print module?
Can I exclude main (or any other) computer from print control?
I don't want the window with detected printouts to pop up - can printouts be automatically added to user's bill/account instead?
I use time accounts. Can I deduct minutes from the account instead of adding charge for printouts to user's debt?
I offer discounts when people print lots of pages - can I set it up?
Can I block the printouts with print control module?
What is the structure of printouts database?