Frequently Asked Questions

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• General Questions
  • Why the software takes up so little space on a disk?
  • Do you have a manual for the software?
  • So the CafeStation (server) is administered by your company & remote clients connect to it?
  • How can I know the smtp server, is it the same as the email address I have filled in the portion "From" from the report option?
  • If we purchase license for 10 workstations initially and later add more stations, what do we have to do?
  • If I purchase this application for use in my internet cafe, how quickly is it to request for upgrades/customizations? And are they chargeable?
  • What database are you using to store the client account information?
  • What if we install the software and then we need to format the HD of the machine it is on. Or want to move our server to a different machine, can we re-install, or is there something in the program to limit that?
  • How to backup configuration and data files?
  • How to restore data files from backup?
    
    
• Network communication
  • How does CafeAgent communicate with CafeStation?
    
  • What about data transmission encoding?
    
  • What TCP/IP ports are used?
    
    
• Misc
• Requirements
  • Does the software require any extra DLL libraries, database interfaces, etc?
  • How much disk space do I need for storing daily reports and statistics?
  • What is the real memory usage of CafeAgent?
  • What operating system does program require?
  • What are the system requirements of CafeSuite?
  • Will Cafe Agent work on wireless networks?
  • I want to use imacs in my internet cafe; can i still use your program?
  • Do I need a server to run this or can it just run on a network?
  • Do I need a dedicated server? Or I can use the server to browse the internet?
  • Does it work on linux based internet server? Can I use a Linux PC acting as proxy and as a default gateway to the internet?
  • Do I need a router, dns, raduis servers to setup Cafesuite?
    
    
• Security
  • Is it possible to turn CafeAgent off by clients?
  • How can I protect the rates I set from other staff which is not authorized to use it?
    
    
• Features
  • Is it possible to disallow usage of inactive computers?
  • Is it possible to interface with external card readers/sources?
  • Does CafeSuite control printing as well?
  • Does this software stop the customer from being able to change any settings on the computer?
  • I have members who have a domain login, will these members have to log in twice?
  • Could we restrict what sites are visited, a sort of content control?
  • How many charging time ranges can it handle?
  • What's the maximum number of clients this application can control?
  • Can the Login screen be altered (skinned) to reflect our branding?
  • How many accounts can the software handle?
    
    
• Troobleshooting
  • Why CafeAgent sometimes doesn't show the time over message while users play [game name]?
  • CafeStation cannot connect with some of the workstations. What's wrong?
  • When I start workstation CafeAgent does not start automatically?
  • Each time I try to create account it gives the message: 'There are no prepaid account rates defined yet. You should add appropriate rates before setting up accounts. Would you like to do it now?'. What shall I do?'.
  • I am getting the CafeAgent dialogue window without options of being able to log on as non members. What's wrong?
    
    
• Modules
  • What is the System Policy Module?
    
    
• Operation
  • What happens if a customer switches the computer off?
    
    
• Client setup
  • How to configure CafeAgent?
  • How do I disable cafeagent in the workstation?
  • How can this program be removed temorarly only from a workstation? And how can it be put back?
  • How do you remove cafeagent from a workstation thats still on the network?
  • Is it possible to display time on the task bar so that the user does not have to double click the hour glass to see what time they have taken?
    
• Configuration
  • When I added the workstation there was an arrow to display group, when I clicked there, there was only one choice DEFAULT, no other.
  • How do I configure for more than one concurrent administrator? For example, 2 employees managing the system in the shop?
    
    
• Printing control
  • What are the requirements for print control module to work?
  • Which printers are supported?
  • My printer has its own network interface. Can print module work with it?
  • Can I use a different database server instead of MS Access?
  • CafeSuite print control module counts the number of printed pages incorrectly!
  • How to install CafeSuite print module?
  • Can I exclude main (or any other) computer from print control?
  • I don't want the window with detected printouts to pop up - can printouts be automatically added to user's bill/account instead?
  • I use time accounts. Can I deduct minutes from the account instead of adding charge for printouts to user's debt?
  • I offer discounts when people print lots of pages - can I set it up?
  • Can I block the printouts with print control module?
  • What is the structure of printouts database?